OST III has incorporated updates to the system aimed to increase flexibility, process transparency and better user experience.
Quickcard - OST Guidelines for DLC Users - July 2018, Updated 2020
The sections below summarize the new functionally.
Dashboard
- Added a Priority column
- Added a CA column
- Updated the layout
- Added a Download to excel feature that brings the display’s data into an excel spreadsheet
- Added a Help menu with documentation of the system functionality
Request
- Ability to Save a request before it is submitted to RAS to open it back and complete it later
- Ability to View attachments in the display while the request is being created
- Ability to Delete attachments from tickets not yet submitted to RAS
- Ability to Change the Priority level of a request
Details Screen
- Updated the layout of the request data
- Simplified the request flow by replacing the Return button with the new Submit button
- Updated People Box to display the Reporter, RAS Assignee and Contract Administrator
- Augmented the Status field to better communicate the state of the request in the whole process life cycle
Advanced Search
- Introduced multi-select fields for Type and Status
- Added new search fields:
- Account number
- Sponsor
- Contract Administrator