RAM, the new service request tool for processing post-award transactions, is now available. It replaces OST and some subaward forms, and is the required tool for initiating post-award transaction requests with RAS. The new tool guides administrators in providing necessary information to RAS up-front, improves search and tracking capabilities, and allows users to customize their email notifications and dashboard.
New Forms and Procedures in RAM
Transactions previously initiated in OST are now entered in RAM through specialized service request types. Each type opens a questionnaire that will guide you in providing necessary information to RAS, streamlining the process. View the full list of service request types.
Requesting Subawards and Subaward Modifications/Amendments
DLCI administrators will now use both B2P and RAM to request and manage third-party subawards.
- The New Subaward and Subaward Modification/Amendment service request types in RAM supersede the previous PDF forms.
- See guidance on when to use B2P and/or RAM
Features of RAM
RAM incorporates a number of improvements:
- Settings to configure email notifications
- Enhanced reporting and search capabilities
- Customizable dashboard and interface
- Visible status and history of service requests
- Ability to copy and make comments on service requests
- Bulk management of service requests (deactivation, printing)
Get Started in RAM
All previous users of OST have access to RAM. If you don’t see the Service Request button, then contact your DLCI’s primary financial authorizers. They can assign roles using the Roles Database.
As you start using RAM, review:
RA Support will also hold RAM Overview and Q&A sessions on the following dates:
- Tuesday, November 10, 2026, 9-10 a.m. – via Zoom
- Thursday, November 12, 2026, 1-2 p.m. – via Zoom
- Tuesday, November 17, 2026, 1-2 p.m. – via Zoom
- Monday, November 23, 2026, 10-11 a.m. – via Zoom
Contact RA Support (ra-help@mit.edu) if you have questions about using RAM.
OST Tickets
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All active tickets in OST with the status “At DLCI” or “In Progress” have been migrated to RAM and can be found in the My Requests tab.
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Tickets migrated from OST will retain attachments and comments, as well as ticket history.
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The RAM service request will have the OST ticket number in the Subject field.
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You can submit the service request to RAS after filling out required fields in RAM. If you no longer need the service request, you can deactivate it.
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If you need to review your ticket history, OST is available as a read-only tool.